Customer Service/ Call Centre5/26/2011
AL FARDAN GROUP HOLDING
Qatar
REF NO: CS-048
Education : Higher Secondary
Experience : 1 - 5 Years
Skills :
- Has very good communication skills (English & Arabic)
- Proficient in Microsoft Applications
Responsibilities :
1. Handle the customer Complaints Management System
2. Retrieve data from the system for the daily released cars.
3. Ensure that needed raw data is transferred on daily basis to the Call Center for service (technically correct).
4. Ensure that complaints/queries will be processed properly within 48 hours
5. Fill in Call Center - contact files in a comprehensive and clear manner.
6. Continuous improvement of the database by entering complete data in the agreed format.
7. Initiate action for long term adaptation of processes.
8. Accomplish a monthly, quarterly and annual target achievement and activity plan.
9. Ensure to achieve customer satisfaction at all times.
10. Contact customers after workshop visits and measure customer satisfaction regarding repair quality, handling process and staff approach.
11. Maintain and supervise customer files, monitoring the number of regular customers, the service penetration and basic data of customers and their vehicles.
12. Create customer files for new customers and update old customers data.
13. Update the Info Tower in the premise.
14. Greet and attend ladys customers as they enter the service reception, and seek out details of the vehicle concerned to report it later on to the service advisor who in his turn will diagnosis the problem.
15. Update the ladys customers about their car and get their approval regarding the job that it supposes to be done in addition to the cost.
Description : The CRM Coordinator is responsible for dealing with the customer inquires, and handling customer complaints.
AL FARDAN GROUP HOLDING
Qatar
REF NO: CS-048
Education : Higher Secondary
Experience : 1 - 5 Years
Skills :
- Has very good communication skills (English & Arabic)
- Proficient in Microsoft Applications
Responsibilities :
1. Handle the customer Complaints Management System
2. Retrieve data from the system for the daily released cars.
3. Ensure that needed raw data is transferred on daily basis to the Call Center for service (technically correct).
4. Ensure that complaints/queries will be processed properly within 48 hours
5. Fill in Call Center - contact files in a comprehensive and clear manner.
6. Continuous improvement of the database by entering complete data in the agreed format.
7. Initiate action for long term adaptation of processes.
8. Accomplish a monthly, quarterly and annual target achievement and activity plan.
9. Ensure to achieve customer satisfaction at all times.
10. Contact customers after workshop visits and measure customer satisfaction regarding repair quality, handling process and staff approach.
11. Maintain and supervise customer files, monitoring the number of regular customers, the service penetration and basic data of customers and their vehicles.
12. Create customer files for new customers and update old customers data.
13. Update the Info Tower in the premise.
14. Greet and attend ladys customers as they enter the service reception, and seek out details of the vehicle concerned to report it later on to the service advisor who in his turn will diagnosis the problem.
15. Update the ladys customers about their car and get their approval regarding the job that it supposes to be done in addition to the cost.
Description : The CRM Coordinator is responsible for dealing with the customer inquires, and handling customer complaints.